Frequently Asked Questions
Who can join/subscribe to your service?
How long does it take for me to get started so I can start downloading after I join?
It can take 1 to 12 Hours to get your account setup (If during business hours usually 15 minutes or less)
Please check your spam email if you do not receive it.
When is the record pool fee due?
A: The record pool fee is due on the 1st of each new month. Please Pay On Or Before The 1st
If you are a current member and joined the record pool after (May 15th 2013):
A: The record pool fee is an Automatic Monthly Payment (Auto-Pay) the date of the day you joined will be your auto payment date for the following month (Every 30 days)
Are there any contracts?
What happens if I pay late?
Are there late payment fee charges?
I want to pre-pay for the year to save money, will my monthly recurring payment be stopped?
Are there refunds?
If I do not get approved will I receive my money back and get a full refund?
How many MP3 Songs can I download?
My download speed is slow
Do I have to rate each song before I download?
Can I Preview The MP3 Music Audio Before I Download
Can I Search The MP3 Music Audio To Find A Song
What Is The Quality Of The MP3's iDJPool Has?
Do you provide the clean music version?
How often do you add songs?
Can I transfer, burn and or copy the MP3 onto a CD or DVD?
Do the MP3's expire?
If I cancel my membership to the record pool do I get to keep the MP3 music I downloaded?
Is the urban music in Urban DJ Pool and iDJPool the same?
Urban DJ Pool is for DJs that need urban music only. iDJPool is for all genres.
Is the country music in Country DJ Pool and iDJPool the same?
Country DJ Pool is for DJs that need country music only. iDJPool is for all genres.
Do you have Antivirus protection on the iDJPool Server?
I have a DJ company with more than one DJ. Does each DJ need to have their own iDJPool account?
I need a paid receipt for my tax records / tax filing
Will iDJPool share my contact information?
Can I cancel and rejoin at a later date?
If you want to rejoin we only allow up to 3 start overs with no prepay required:
1st Start Over - You can rejoin with no prepay.
2nd Start Over - You can rejoin with no prepay.
3rd Start Over - You can rejoin with no prepay.
4th Start Over - To rejoin you will have to prepay 12 months.
(No payment will be due during these 12 months - You can go back to paying monthly after the 12 months)
How do I cancel my account?
You must cancel your membership before it renews each month in order to avoid billing of the next month's record pool membership fees (You must give us 2 Days Notice "48 Hours" in advance to cancel).
Please email us to cancel your membership and automatic payment subscription. There are no refunds.
Can I use a download manager program to download with?
I am experiencing download failures when trying to download songs with a large filename.
Windows Users: If your hard drive is formatted for FAT32, this format has filename size limitations, If your hard drive is formatted for NTFS you should be fine.
MAC Users: If your hard drive is formatted for FAT32, this format has filename size limitations, If your hard drive is formatted for MAC OS Journaled you should be fine.