Frequently Asked Questions
Who can join/subscribe to your service?
How long does it take for me to get started so I can start downloading after I join?
When is the record pool fee due?
Are there any contracts?
What happens if I pay late?
Are there late payment fee charges?
I want to pre-pay for the year to save money, will my monthly recurring payment be stopped?
Are there refunds?
How do I download once I join?
Can I use both the (Web Browser Download Version) & (FTP Download Version)?
My download speed is slow
Do I have to rate each song before I download?
Can I Preview The MP3 Music Audio Before I Download
Can I Search The MP3 Music Audio To Find A Song
What Is The Quality Of The MP3's iDJPool Has?
Do you provide the clean music version?
How often do you add songs?
Can I transfer, burn and or copy the MP3 onto a CD or DVD?
Do the MP3's expire?
If I cancel my membership to the record pool do I get to keep the MP3 music I downloaded?
Is the urban music in Urban DJ Pool and iDJPool the same?
Is the country music in Country DJ Pool and iDJPool the same?
Do you have Antivirus protection on the iDJPool Server?
How do I pay iDJPool monthly after I have joined?
I have a DJ company with more than one DJ. Does each DJ need to have their own iDJPool account?
I need a paid receipt for my tax records / tax filing
Will iDJPool share my contact information?
How do I cancel my account?
Can I use a download manager program to download with?
What are the FTP Download version options (How To Download Using FTP)?
Do you provide the serial number / code for the FTP client software for the FTP download version?
I can not connect to the FTP download version - I am having problems connecting with FTP.
I am experiencing download failures when trying to download songs with a large filename.